Planet Fassa, LLC's On-line Privacy Policy
Effective Date: Nov. 15, 2010
Last Updated On: Nov. 15, 2010
Welcome!
Thank you for visiting the Planet Fassa, LLC ("Planet Fassa," "we," or "our") website.
Planet Fassa, LLC has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements, including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at privacy@planetfassa.com. If you are not satisfied with our response, you can contact TRUSTe here.
We know you care how information about you is used and shared, and we appreciate your trust that we will handle everything carefully and responsibly. This notice describes our privacy policy. By visiting the www.planetfassa.com website, you are accepting the practices described in this Privacy Policy. The following is a description of how we collect, store, and use the personal information you provide us through the website operated by Planet Fassa, LLC, including the one you are currently visiting (“Planet Fassa Privacy Policy” or “Privacy Policy”).
We encourage you to read this Privacy Policy before you submit any personal information on this website.
Note: If you are a parent or legal guardian and are interested in learning about Planet Fassa LLC’s policy regarding the collection and use of personal information from children under 13, please read this Privacy Policy.
- What does the Planet Fassa, LLC Privacy Policy apply to?
- What does acceptance mean?
- What information do we collect from you?
- How do we use the information we collect?
- What are the consequences if you refuse to disclose your personal information?
- Do we use cookies or other passive collection tools?
- Who collects the information on our Websites?
- With whom, if anyone, do we share your personal information?
- Your California Privacy Rights
- How do we help ensure the security of your information?
- How can you access or modify your information?
- How can you make other choices regarding the use of your information?
- How can you ask a question or file a complaint regarding this Privacy Policy?
- What are our information collection practices regarding children under 13?
What does this Privacy Policy apply to?
Our Website and Information Collected On-line
The Planet Fassa Privacy Policy currently applies to the website located at www.planetfassa.com. This website posts a direct link to this Privacy Policy (“Planet Fassa Website,” “Website,” or “Site”). In addition, the privacy practices set forth in this Privacy Policy pertain only to the on-line collection of information through this Website, but do not apply to information that may be collected by Planet Fassa off-line.
Websites Not Covered by this Privacy Policy
This Privacy Policy does not apply to websites maintained by other companies or organizations to which we link (collectively, “third party sites”).
We encourage you to read the privacy policy of any third party sites to which you link before you submit any personal information to that site. We are not responsible, and disclaim any liability for the independent practices or content of any third party site.
Special Note to Non-U.S. Visitors
This Privacy Policy is intended to meet the laws and requirements of the United States, which may not necessarily be consistent with the laws and regulations of your home country. Any information that you provide to Planet Fassa, will be treated in accordance with this Privacy Policy.
Your Acceptance / Changes to this Privacy Policy
By using a Planet Fassa Website, you are accepting the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use this Website.
If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to how we use Personal Information collected from children under age 13, we will notify parents by email in order to obtain verifiable parental consent for the new uses of the child’s Personal Information.
What types of information do we collect?
To simply browse our Websites, we do not ask you to provide any information. However, if you wish to participate in many of the features and services provided by Planet Fassa Websites, we may ask you to provide certain personal and/or demographic information. Personal information (as used in this Privacy Policy) refers to any information that can be used to personally identify you or contact you on-line or off-line. This may include, for example, your name, postal address, e-mail address, parent’s email address, cell phone number (“personally identifiable information”) as well as other non-personally identifiable information or demographic information such as your date of birth, age, gender, habits or preferences when such information is tied to your personally identifiable information (collectively, “personal information”).
If you purchase a service from us, you must provide financial information (such as credit card number and expiration date).
Personal information is only collected with your knowledge (i.e., if you voluntarily provide it to us through one of the on-line forms available on the Planet Fassa Websites) and will usually take the form of:
- Registration or sign-up on a Planet Fassa Website ("general website registration");
- Signing up for a newsletter that is specific to an event, contest or promotion;
- Entry in sweepstakes, contests, or other promotions;
- Participation in surveys and polls;
- Using message boards and other interactive activities;
- Providing feedback, questions, or comments through one of our Join Us or Contact Us forms;
- Submitting information as part of a contest or survey
- Billing purposes, or to contact you if we have trouble processing your order.
The types and amount of information collected for the features listed above will vary depending on the activity. In most cases, only your first and last name and email address will be requested. For some activities, you may be asked to create a username and/or password and/or to provide additional, demographic information, including: (i) home address (including city and state), (ii) telephone number (work or home), (iii) your age or date of birth, (iv) gender, (v) purchase, and consumption of certain products and services, (vi) facts about your household or lifestyle, and/or, (vii) other information relevant to the Planet Fassa activity you have selected.
A child’s participation or access to an activity cannot be conditioned on him or her providing more Personal Information than is reasonably necessary for that activity.
If demographic information is collected for an activity that also requires personal information, we may combine the demographic information with information you have voluntarily provided in your User Profile such as activity preferences, hobbies, interests, and type of dwelling you have. Combining data allows us to customize the notices we send you and the content we provide you according to your interests and preferences. For more on how we use your information, please read the section on use below.
How do we use the information we collect?
Generally, all information collected is used for the purpose for which the information was collected or as otherwise identified at the point of collection or in this Privacy Policy. For example, if you sign up or register on a Planet Fassa Website (“general website registration”), the information you provide is used to send you information, and updates associated with registration. This may include access to and use of exclusive or personalized content or activities on the Planet Fassa Websites (e.g., message boards, upload features, blogs), participation in special events and promotions (e.g., contests, surveys), and the ability to receive the communications or marketing material you select at the time of registration or that automatically come with your registration. Similarly, if you contact us via an on-line contact form or through one of our Join Us or Contact Us features, your information is used to respond to your inquiry or comment, and in some instances, post the answers to your question in anonymous form on the relevant portion of the Website. For additional specifics about some of the features available on the Planet Fassa Websites, please see below.
When registering or providing information on our Sites, you may also be given the option (through a check box or otherwise) to have your information used for an activity or service different from the primary activity or service that you are requesting. For example, if you are signing up for a contest or other promotion, you may also be able to sign up for newsletters or alerts. If you choose to receive these additional services, Planet Fassa will use your information to provide them to you.
We may also use your personal and/or demographic information for our internal marketing and demographic studies, so we can constantly improve, personalize, and customize the products and services we provide you and to better meet your needs. This may include occasionally combining, updating, or otherwise enhancing the personal information collected through a Planet Fassa Website with data we receive from outside records or third parties.
The following provides additional information about certain features on our Websites:
- Newsletters and Email: If your child provides us your email address and/or you provide us your mailing address (whether as part of our general website registration or for a specific newsletter or communication), the contact information you provide will be used to send you the specific newsletter, communication, or literature requested. In addition, you may receive communications introducing you to other Planet Fassa Services or Websites. These materials may come in the form of regular mail or email, depending on the information you provide during registration. We may also use your email address to send you transactional or administrative communications (e.g., when you sign up for, or unsubscribe from, a specific registration or activity), as well as certain service-related announcements (e.g., notices about updates to our Privacy Policy, discontinued features or programs on our Websites, changes to our on-line services or technical support policies, or other related changes). Collectively, these types of communications are referred to in this Privacy Policy as “Administrative Communications.”
- Contests and Promotions: To enter an on-line contest, or other promotion (collectively, “Promotions”), you may be required to first register on a Planet Fassa Website. The information collected as part of a Promotion is used to determine your eligibility, notify you whether you are a winner, and/or fulfill and deliver prizes. If you are a winner, certain information about you (such as your name and picture) may get posted to the relevant Website. If children under 13 are allowed to participate in a Promotion, we first obtain verifiable parental consent, in order to collect personal information directly from the child. If the child wins a contest or promotion, the prizes will be sent to the parent at the postal address or email address the parent has provided us. For more information about Planet Fassa Promotions, please see the official rules or details posted with the specific Promotion.
- Surveys and Polls: There are two types of surveys or polls that may be conducted on the Planet Fassa Websites. One is where purely demographic or survey information (e.g., age, gender, household information, and other interests) is requested and the information is not linked to any personally identifiable information about you. In other cases (such as during account registration), we may collect this same information and combine it with your personally identifiable information. If children under 13 are allowed to participate in surveys or polls that collect or are linked to personally identifiable information, a parent’s prior verifiable consent will be obtained.
- Message Boards and Other Interactive Features: We may provide interactive features that allow you to post or publish messages, stories, pictures, or artwork on our Websites. Although we strive to protect those who use and participate in these activities, we encourage you to be wary of giving out personal information or images about yourself in public areas such as on a message board or other on-line community-type feature. Such information can be collected and used by people you don’t know to send you unsolicited messages. As such, we cannot guarantee the security and privacy of, and are not responsible for, any information you post in these areas. Your use of these features is at your own risk. Please note that if we choose to post a picture or message that you provide us through one of these features, we may post, along with the picture or message, certain non-personal information about you, such as your username, first name, first initial of your last name, and/or city and state of residence.
- Share, Recommend This, and Other One-Time Use Features: Personal information requested for a referral feature (“sharing” via Facebook or Twitter), or other one-time use features (typically, names and email addresses) is used on a one-time basis (e.g., to send the communication) and is not further retained by Planet Fassa.
What happens if you refuse to provide your personal information?
If you choose not to submit any personal information when requested, you may not be able to participate in certain activities and personalized features on our Websites and may limit the services and special offers we can provide you. For example, if you refuse to share your email address, you will not be able to receive any of our newsletters or otherwise register on our Websites. If you refuse to provide your name and city/state of residence, you may not be eligible to win a Promotion. However, to simply browse our Websites and learn more about our services, you do not need to give us any personal information.
Do we use cookies, track IP addresses, or use other passive means to collect information?
Cookies
We use cookies to improve the use and functionality of our Websites. A “cookie” is a small file or record-keeping device that websites often store on a user’s computer. Storage of cookies on your system provides an easy and convenient way for us to personalize or enhance your experience on our Websites and to make your next visit more enjoyable. For example, cookies may remember the content you previously viewed on our Sites or the username and password you provided when registering during an earlier visit to our Sites. Using cookies, therefore, may allow us to serve you content tailored to your interests and save you the time of having to re-register or re-enter information when you re-visit our Sites or try to access certain member-only sections. We do not use cookies to collect personal information such as your name; however, we may link information contained in a cookie to demographic and interests information collected from you by other means (e.g., general website registration). You can always disable cookies or set your browser to alert you when cookies are being sent to your computer; however, if you do so, you may not be able to register on our Site or use other features that require registration or the collection of information.
The use of cookies by our tracking utility company is not covered by our Privacy Policy. We do not have access or control over these cookies. Our tracking utility company uses session ID cookies to make it easier for you to navigate our Site.
IP Addresses
We may keep track of Internet Protocol (IP) addresses to (among other things): (i) troubleshoot technical concerns, (ii) maintain Website safety and security, (iii) restrict access to our Sites to certain users, and, (iv) better understand how our Sites are utilized. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.
Log Files
We (or a vendor on our behalf) may collect information in the form of logs. A log file is a record of website activity and gathers statistics about web users’ browsing habits. These entries are generated anonymously, and help us gather (among other things) (i) a user’s browser type and operating system, (ii) information about a user’s session (such as the URL they came from, the date and time they visited our Site, and which pages they’ve viewed on our site and for how long), and, (iii) other similar navigational or click-stream data. We also use information captured in log file for our internal marketing and demographic studies, so we can constantly improve and customize the on-line services we provide you. Log files are used internally only, and are not associated with any particular user.
Web Beacons
We may use web beacons (or clear GIFs) on our Websites or include them in the email messages we send you. Web beacons (also known as “web bugs”) are small strings of code that provide a method of delivering a graphic image on a web page or in an email message for the purpose of transferring data back to us. These help us better manage the content on our site by informing us what content is effective. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information. The information collected via web beacons may include some of the information described in the IP Address section directly above, as well as information about how a user responds to an email campaign from Planet Fassa (e.g., the time the email is opened, where does the user link to from the email). We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalization.
Who is collecting your personal information and is it shared with anyone?
The information that you disclose on the Planet Fassa Websites is collected by Planet Fassa or by a vendor acting on its behalf; and is used in accordance with the practices set forth above. The following provides more specific information about how and to whom we may disclose your information.
Agents and Contractors
We may use outside companies, agents, or contractors (“vendors”) to provide support for the internal operations of our Websites and to assist us with administering a Planet Fassa Website or the various programs and promotions available on our Sites. We may also use a payment processing company to process our orders. In the course of doing so, these vendors may come into contact with your personal information. However, we only give them access to (or allow them to collect on our behalf) the information they need in order to perform the specific tasks they’ve been hired to do. They have also agreed to protect the confidentiality and security of this information.
Partners and Joint Promotions
From time to time, we may run a joint or co-sponsored program or promotion on our Websites with another company, organization, or other reputable third party; and, as part of this event, collect and process personal information. If your personal information is being collected by (or is shared with) a company other than Planet Fassa as part of such promotion, we will let you know this at the time your information is collected. Periodically, we may run a promotion on our Site that features the products or services of another company and will give you the opportunity to opt in to receive information directly from that third party company. If any of these promotions is made available to children under 13, we will first obtain verifiable consent from the parent before sharing the child’s information.
When doing any promotion involving another company, we may provide a separate link to that company’s privacy policy and we encourage you to read it before you share any personal information, as we cannot guarantee they adhere to the same privacy practices as Planet Fassa. If you do not want your information to be collected by or shared with a company other than Planet Fassa, you can always choose not to opt in or participate in these events at the time the information is collected/requested.
Your California Privacy Rights
If you are a California resident, you may have the right to request and receive certain information about our disclosure of personal information to third parties for their direct marketing purposes, and your choices with respect to such disclosures. However, our policy is not to share your personal information with third parties unless you first opt-in to such disclosure or are first given the opportunity to opt-out. This practice is disclosed in the preceding sections of this Privacy Policy. If you still wish to learn more about our compliance with this requirement, you may contact us using the contact information provided below.
Legal and Business Transfers
We may also disclose personally identifiable information if we are required to do so by law, or if in our good faith judgment, such action is reasonably necessary to comply with legal processes, to respond to any claims, or to protect the safety or rights of Planet Fassa, its customers, or the public.
In the event of a merger or acquisition of all or part of Planet Fassa or Planet Fassa by another company, or in the event that Planet Fassa or Planet Fassa were to sell or dispose of all or a part of the Planet Fassa business, the acquirer would have access to the information maintained by that Planet Fassa business, which could include personal information, subject to applicable law. Similarly, personal information may be transferred as part of a corporate reorganization, insolvency proceeding, or other similar event, if permitted by and done in accordance with applicable law.
Aggregate Information
We may share aggregated demographic or survey information with third parties, but this information is in anonymous form and does not contain any personal information. The aggregate information that we share may include anonymous information that is captured through the use of cookies and other similar tracking technology, as discussed in the cookie section above.
What safeguards do we use to protect your personal information?
Planet Fassa takes commercially reasonable efforts to protect the confidentiality and security of the personal information collected from our Website visitors, including children under 13. These efforts include, but are not necessarily limited to: (i) storing your personal information in secure operating environments that are not available to the public and that are only accessible to authorized Planet Fassa employees, and our agents and contractors; (ii) using industry-standard SSL encryption to protect the security of certain sensitive personal information (such as credit card information) during transmission to our Websites, and, (iii) verifying the identities of registered Website users before they can access the personal information we maintain about them.
Planet Fassa's Children's Privacy Policy
Planet Fassa recognizes the importance of safeguarding the privacy of children on the Internet and that information collected from children under 13 (“children” or “child”) requires special handling.
On some parts of our Site that may appeal to people of all ages, we may take steps to ensure that those who wish to register or submit personal information meet certain age requirements before they can do so.
How can you access, modify, or make other choices regarding the use of your information?
The following outlines the choices you have with respect to the collection and use of your personal information by Planet Fassa.
- Parents have a right to access their child’s personal information to update, correct, request deletion or that the site no longer have further contact with their child by logging in using the parent’s account credentials, selecting the child’s profile from the My Villages page, and then selecting the “Edit All About Me” link from the child’s profile page. Children under 13 are only able to edit their Fanimal and their favorites within the All About Me section of the site.
- 1.You always have the option not to share any of your personal information with Planet Fassa. However, if you choose this option, you will be limited in the activities and features we can provide you, as mentioned above.
- 1.If you do not want to receive newsletters, announcements, or other communications and/or services from a Planet Fassa Website, please opt-out from these communications or services at the time of registration or when the information is collected. If you have opted in and, at a later time, wish to opt out, please visit the appropriate “Update Profile” section(s) on our Website (if available) and amend your preferences or send your request to us at privacy@planetfassa.com.
- If your personal information changes or if you no longer desire our service, you may correct, update or delete it by contacting us at privacy@planetfassa.com.
If any of the mechanisms set forth above is not available or you wish to make a different request, please contact us using the information provided below.
Please note that regardless of your opt-out selections, we reserve the right to continue sending you Administrative Communications if you have previously provided your information in connection with any one of our on-line features, activities, or services.
In addition, please note that if you participated in a promotion or program that involved a third party company and, as part of that promotion, you agreed to receive future communications directly from that third party, you will need to contact the third party (not Planet Fassa) to opt-out from such communications. This process may be outlined in the third party’s privacy policy.
How can you ask a question or file a complaint? (Contact Information)
If you have any questions, complaints, or comments regarding this Privacy Policy or our information collection practices, please contact us at:
Planet Fassa Privacy Practices.
PO Box 9253, Naperville, IL 60567 or call (630) 470-9847
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